Management, Department of

College of Business and Economics

DEPARTMENT OFFICE

Simpson Tower F717

Phone:       (323) 343-2890

E-mail:     pwashbu@calstatela.edu

Website:     http://cbe.calstatela.edu

The Department of Management prepares students to lead the businesses and organizations of society.  The many aspects of the field of management are represented by three options for the Bachelor of Science degree in Business Administration, a Minor in Management, three certificate programs, a Master of Science in Business Administration degree option, and a Master of Science degree in Health Care Management. The department also participates in an Interdisciplinary Studies Minor in Multimedia that enables students to develop interactive, multimedia products.  For more information, please refer to University Programs.

The Faculty 

Professors: Blair Berkley,Kwok Keung (Kern) Kwong, Mary Pat McEnrue , James M. Rosser, John F. Steiner, Paul V. Washburn(Chair),
Angela Young.

Associate Professors:  Cheng Li, Stephen J. McGuire, Laura L. Whitcomb.

Assistant Professor: Ellen A. Drost, Ivan Montiel, Veena Prabhu, Min Shi, Leslie K. Williams.

Emeriti: Keith R. Blunt, George Burstein, Peter D. Hechler, Rauf-Ur R. Khan, William C. Waddell.

Undergraduate Programs 

Bachelor of Science Degree in Business Administration with Options in:

A total of 180 units is required for the Bachelor of Science degree in Business Administration with the Human Resources, Management, and Operations Management Options. The BSBA degree with any of these options requires completion of 72 units in BSBA core courses and 28 units in the option. Consult with an advisor for the specific number of units required in all areas of the degree including GE and free electives.

Core Requirements for the Bachelor of Science in Business Administration (72 units)

Lower Division Required Courses  (28 units)

Select one from the following:

Option Requirements for Human Resources Management  (28 units)

The option prepares students for careers in human resources management in both the public and private sectors.  Career paths include generalist and specialist, positions in human resources planning, recruitment and selection, compensation and benefits, job analysis, training and development, employment and labor relations, and other essential human resources functions.

Select 8 units from the following

Option Requirements for Management (28 units) 

This option develops competence in management and supervisory processes used by executives, supervisors, and comparable administrative officers in industry, finance, government, and labor.

Select three adviser-approved courses from 400-level MGMT courses and /or  FIN 434.

Operations refer to what an organization does to create value. This might involve delivering a service or manufacturing a product. Operations Management addresses the management of this value-creation process. Strategic issues include process and technology selection, facility and service design , capacity, quality, inventory, and work force management.  Graduates pursue careers in a wide range of industries that include hospitality, health care, government, information services, banking and manufacturing.

Select 16 units from the following:

Minor in Management

A minor in management is available for students majoring in other fields.  Twenty units are required.  A minimum C (2.0) grade point average is required on all course work taken to complete the minor program.  Students must complete a minimum of 12 units in residence at California State University, Los Angeles.  The minor will be noted on the student's transcript only if minor requirements are completed by the time bachelor's degree requirements are completed.

  Requirements for the Minor (20 units)

Select 8 units from the following in consultation with major and minor program advisors:

Certificate in General Management  (24 units)

The certificate program in general management is designed to prepare non Management option Business Administration majors and students in other majors for employment in a general management position, and to provide working and professional people the general management knowledge necessary for rapid career advancement. 

Refer to the Undergraduate Studies: General Information chapter of this catalog for general regulations governing all certificate programs.

This certificate program is jointly sponsored by Extended Education and the Department of Management.  Non-matriculated students (those who are not formally admitted to the University) are eligible to enroll in the program through Open University enrollment with the consent of the instructor.

A minimum of 24 units is required: 12 units of required courses and 12 of electives.  Upon completion of all course requirements, participants will be awarded a Certificate in General Management, authorized by the Management Department and, when appropriate, the Division of Extended Education.

Select 12 units from the following:

Certificate in Human Resource Management  (24 units)

The certificate program in human resource management is designed to prepare non-Management option Business Administration majors and students in other majors for employment in human resource management positions, and to provide working and professional people with human resource management knowledge necessary for rapid career advancement.

This certificate program is jointly sponsored by Extended Education and the Department of Management.  Non-matriculated students (those who are not formally admitted to the University) are eligible to enroll in the program through Open University enrollment with the consent of the instructor.

A minimum of 24 units is required: 16 units of required courses and 8 units of electives.  Upon completion of all course requirements, participants will be awarded a Certificate in Human resource Management, authorized by the Management Department and, when appropriate, the Division of Extended Education.

Select 8 units from the following:

Certificate in Operations Management  (24 units)

The certificate program in operations management is designed to prepare non-Management option Business Administration majors and students in other majors for employment in an operations management position, and to provide working and professional people the operations management knowledge necessary for rapid career advancement.

Refer to the Undergraduate Studies: General Information chapter of this catalog for general regulations governing all certificate programs.

This certificate program is jointly sponsored by Extended Education and the Department of Management.  Non-matriculated students (those who are not formally admitted to the University) are eligible to enroll in the program through Open University enrollment with the consent of the instructor.

A minimum of 24 units is required: 16 units of required courses and 8 units of electives.  Upon completion of all course requirements, participants will be awarded a Certificate in Human Resource Management, authorized by the Management Department and, when appropriate, the Division of Extended Education.

Select 8 units from Group 1 or

4 units from Group 1 and 4 units from Group 2:

Graduate and Postbaccalaureate Programs 

Master of Science Degree in Business Administration with Option in Management (45 units) 

This is a specialized degree program that permits concentration and research in one of several options.

Admission to the Program 

Students must fulfill University requirements for admission to graduate study and must submit a separate graduate program application to the College of Business and Economics. The college admits applicants based on a comprehensive review of their prior education, work experience, GMAT scores, and letters of recommendation. Those without an undergraduate degree in business are required to complete 24 units of Foundations of Business courses listed below for admission to classified graduate standing for the M.S. degree in Business Administration.

The 24-unit requirement can be met either by completing the courses listed below or by submitting transcripts demonstrating that the equivalent subject material has been successfully completed either at the undergraduate or graduate level.  In addition, competence must be demonstrated in statistics, and the use of computers.  The competency requirement can be met by successfully passing competency exams in each area of by submitting transcripts showing that the subject matter has been successfully completed at either the undergraduate or graduate level.

In addition to completing the 24-quarter units of acceptable basic business courses listed above, applicants must have an approved graduate degree program on file in the College of Business and Economics Advisement Center

Requirements for the Degree (45 units) 

A total of 45 units is required, with at least 41 units in 500-level courses.

Required Courses for the Management Option (24units)

Select 4 units of 400 or 500 level courses with adviser approval.

Master of Science Degree in Health Care Management

The Master of Science degree in Health Care Management assists people presently or previously employed in health care settings to develop the necessary managerial skills and awareness of the most recent innovations in health care delivery systems to fulfill the responsibilities of management positions in the industry.

The program’s unique interdisciplinary character permits students to take courses in many disciplines, including psychology, nursing, computer information systems, finance, and labor relations.

Admission to the Program 

In addition to University requirements for admission to graduate study, applicants must meet the following requirements:

A 2.75 grade point average or better in the last 90 quarter units.

A résumé that documents a minimum of one year of recent full-time work experience or equivalent in a health care setting.

Two letters of recommendation from persons who have supervised the applicant's work in a health care setting, sent to Health Care Management Coordinator, Department of Management, College of Business and Economics.

Requirements for the Degree (45 units)

A total of 45 units is required, with at least 32 units in 500-level courses.

Select 17 units of 400 or 500-level courses with prior adviser approval.

Students should expect to take the comprehensive examination  (BUS 596) the quarter they complete all required courses and the quarter they complete all work on the program and must comply with college and departmental regulations.

List of Courses  (MGMT) - Undergraduate Level

Upper division standing is prerequisite to enrollment in 300- and 400-level MGMT courses.

Upper Division Courses

MGMT 306 Production and Operations Management  (4)

Prerequisites: ECON 209 and MATH 242.  Analysis and applications of concepts and techniques of the quantitative approach, systems analysis, and operations analysis to managerial functions, with emphasis on production. 

MGMT 307 Management and Organizational Behavior  (4)

Analysis of management process with emphasis on business environment;  interpersonal and intergroup processes and relationships in organizations. 

MGMT 308 Business Responsibilities in Society  (4)

The business person’s responsibilities and obligations in contemporary society;  principles and problem-solving techniques related to major social problems confronting business organizations. 

MGMT 454 Special Topics in Management  (1–4)

Prerequisite: Varies with topic;  see Schedule of Classes for specific requirement.  In-depth presentation and analysis of topics significant to contemporary business world;  lectures, discussions, speakers, and research projects. 

MGMT 460 Case Studies in Operations Management  (4)

Prerequisite: MGMT 306. Case studies used to illustrate product and process design, technology management, facilities design, location and layout, capacity and inventory management, and quality improvement in manufacturing and service firms.

MGMT 461 Management Theory and Practice  (4)

Prerequisite: MGMT 307.Undergraduate seminar covering development of theory of management through analysis and integration of fundamental relationships and principles;  current and past practices analyzed in planning, organizing, directing, and controlling. 

MGMT 462 Comparative Management  (4)

Prerequisite: Senior or graduate standing.  Identification and analysis of management systems in differing national, functional, or institutional settings;  impact of economic, social, political, and cultural variables on management systems;  universality of management principles. 

MGMT 463 Process Design and Improvement  (4)

Prerequisite: MGMT 306 or instructor’s consent. Operations Management issues related to the utilization of physical, human resources, technological and other interlocking factors in determining and improving the ways of organizing and doing work in manufacturing and service companies.

MGMT 464 Production and Inventory Management  (4)

Prerequisite: MGMT 306.  Design of information and decision systems for allocating resources and scheduling activities;  development of conceptual structures guiding integrated production and inventory systems in manufacturing environments;  introduction of computerized MRP systems.

MGMT 465 Purchasing Management  (4)

Prerequisite: MGMT 306.  Analysis and application of purchasing principles and procedures; organization of purchasing departments and relation to other departments; criteria for make-or-buy; supplier selection; quality, value, and cost analysis; supplier negotiations. 

MGMT 466 Managerial Innovation  (4)

Prerequisite: MGMT 307.  Intensive investigation of managerial innovation through analysis of cases;  determinants, strategies, and impact of invention, adoption and implementation of new techniques and approaches in managing organizations. 

MGMT 467 Quality Control  (4)

Prerequisite: ECON 309.  Control of quality of manufactured products by statistical methods;  control charts for variables, fraction defective, defects per unit;  acceptance sampling;  single, double, and multiple sampling methods;  sampling tables. 

MGMT 468 Small Business Management  (4)

Prerequisite: Majority of core courses. Use of case study methods to investigate and analyze problems related to business.  Emphasis is placed on service learning to apply business concepts.  This course requires service learning.

MGMT 469 Training and Development (4)

Principles, methods, and procedures for orienting, inducting, developing skill-building programs for training and educating/developing employees at all levels of business, governmental, and third sector organizations. 

MGMT 470 Managerial Leadership and Motivation  (4)

Prerequisite: MGMT 307.  Nature, resources, strategies, and models of complex organizations;  case analyses of process of managerial leadership, motivation, interpersonal relationships in work groups;  impact on organizational effectiveness.

MGMT 471 Employment Relations (4)

Prerequisite: MGMT 473.  Principles, methods, and processes for creating and managing positive relationships with unionized and non unionized employees through legal compliance, effective labor relations, and managing diversity.

MGMT 473 Strategic Human Resource Management (4)

Prerequisite: MGMT 307.  Principles, methods, and procedures in developing and managing the human resource function; including planning, legal compliance, job analysis, recruitment, selection, training and development, compensation, and employment relations.

MGMT 474 Compensation Management  (4)

Prerequisite: MGMT 473.  Theory and practices of wage and salary administration: job analysis and preparation of job descriptions, use of job evaluation scales, establishment of pay systems, performance appraisal, and additional compensation techniques. 

MGMT 475 Current Topics and Cases in Human Resource Management (4)

Prerequisite: MGMT 473. Application of human resource management principles through case analyses and current readings related to human resource planning, recruitment, selection, compensation, employment relations, and other human resource functions.

MGMT 477 Staffing (4) 

Prerequisite: MGMT 473. Principles, methods and procedures for analyzing the staffing process, including human resource planning, job analysis, internal and external recruiting, selection methods, and final selection decisions. 

MGMT 478 Financial Management of Health Care Institutions  (4)

Financial management decision-making in health care institutions with emphasis on techniques of budget development.  Some sections of course may be technologically mediated.

MGMT 479 Seminar: Business in Its Social Setting  (4)

Prerequisite: MGMT 308 or graduate standing.  Analytical interdisciplinary investigation of evolution and contemporary status of business relative to changing dynamic forces: social, political, legal, and economic. 

MGMT 481 International Human Resource Management (4)

Prerequisite: MGMT 473. Examination of human resource management activities in an international environment Emphasis on challenges and issues related to managing human resource activities in global businesses, and adapting to local cultures.

MGMT 482 Management and Business Environment in the Asian Pacific Rim (4)

Prerequisite: MGMT 307.  Study of 'environment' of Asia Pacific Rim countries including business philosophies and management practices with a view to function effectively therein and learn to compete with them.

MGMT 483 Managing Human Resource Information Systems (4)

Prerequisite: MGMT 473. Management principles related to understanding the human resource manager's role in planning, designing, and implementing human resource information systems to enhance human resource activities including staffing, selection, and training.

MGMT 484 Organization Development and Change (4)

Prerequisite: MGMT 307. An in-depth understanding of organization development and change. Topics include managerial roles, diagnosis intervention design, change management, and evaluation. Emphasis is placed on implementing interventions in diverse contexts.

MGMT 485 Project Management  (4)

Project management theories for planning and controlling resources to accomplish complex projects;  case analyses from business and nonprofit organizations;  exercises with selected project management software.

MGMT 488 Managing Service Delivery in a Multicultural Marketplace (4)

Prerequisites: MGMT 306 and 307. Cultural values, status and gender influences on the design and delivery of services; management concepts for design and delivery of services in a multicultural marketplace.

MGMT 489 High Performance Management (4)

Prerequisites: MGMT 307.  Focus on managerial skills, performance context conceptual understanding and self-assessment: in depth skill-learning, analysis, practice, and application including: creative and critical thinking, managing conflict, and building effective teams.

MGMT 490 Service Management (4)

Prerequisites: MGMT 306 and 307.  Design and management issues in high-contact services: process design, capacity and quality management, and human relations.  Lectures and readings cover theoretical material and case studies provide applications.

MGMT 497 Capstone: Global Strategic Management  (4)

Prerequisite: Undergraduate Business Administration core requirements.  Integration of business knowledge developed in core courses; interdisciplinary exposure to complex executive decisions in business, including global strategy under conditions of uncertainty. 

Graduate Level Courses (MGMT)

Classified graduate standing and approval by the College of Business and Economics Graduate Programs Office are required for admission to all 500-level courses. 

MGMT 500 Management (4)

Planning, organizing, leading and coordinating for achieving organizational goals; managing operations and organizational behavior; techniques for improving decisions, communications and quality;  business responsibilities; ethics.  Some sections may be technologically mediated.

MGMT 501 Administrative Behavior and Systems Management  (4)

Concepts and cases of managerial action in organizations, including decision making processes; organizations as open systems; methods for strategically aligning an organization’s capabilities, structure, and environment. 

MGMT 554 Special Topics in Management (1- 4)

Prerequisite: Graduate standing. Current topics of special interest in management, as announced in Schedule of Classes. May be repeated for credit.

MGMT 560 Seminar: Strategic Planning  (4)

Development of comprehensive business strategy and long-range plans with consideration for the social, economic, political, and technological environments; current strategic principles and practices; analysis of planning processes and systems. 

MGMT 561 Seminar:  Organizing  (4)

Continued development of a management philosophy; emphasis upon process of organization, allocation of responsibility and authority, and formation and behavior of industrial work groups; critical analysis through case materials. 

MGMT 562 Seminar:  Control  (4)

Continued development of a management philosophy; emphasis on procedure analysis automation, operations research, control of operations, and morale; case materials, searching analysis of company operations. 

MGMT 564 Labor Relations in Health Care Organizations (2)

Formal and informal relationships between health care management and organized labor; formation and role of unions in the health care industry; collective bargaining.

MGMT 565 Health Care Marketing Management  (4) 

Methods used by health care providers to forecast needs for specific health services in their communities; hospital marketing strategies and cases; special problems and issues in marketing health care services. Some sections of the course may be technologically mediated.

MGMT 571 Cases in Health Care Management  (4)

Cases involving payment systems, regulation, competition, organizational integration, legislation and legal precedents, health insurance, prevention, and managing ethical dilemmas. Some sections of the course may be technologically mediated.

MGMT 572 Seminar:  Power and Politics in Organizations  (4)

Analysis of power and politics in organizations; sources determinants, strategies, impact on organizational decision making and effectiveness; implications for management.  Case material and selected readings. 

MGMT 573 Seminar:  Human Resource Management  (4)

Selected problem areas focusing on policies, techniques, and legal and social restrictions in areas of recruitment, selection, training, compensation, and occupational health and safety. 

MGMT 574 Seminar:  Managing Employee Motivation and Work Behavior  (4)

Manager’s function in leading, directing, motivating work behavior; research of cases of management processes relating to organizational behavior, growth, effectiveness. 

MGMT 575 Seminar:  Managing the Management Career  (4)

Cases, principles, and practices for developing individual career models, directing organizational management resources and utilization activities, and serving as mentor/coach for maximum management utilization with organizations.

MGMT 576 Seminar:  Managing Health Care Organizations  (4)

Management processes and concepts as applied in health care organizations; issues in organizing, controlling, and changing health care services with emphasis on the aging population, long term and managed care. Some sections of the course may be technologically mediated.

MGMT 577 Seminar:  International Business Management  (4)

Nature, environment, resources, strategies, and models of international business organization; analysis of managerial functions performed by international business managers; case studies pertaining to management in an international context. 

MGMT 579  Managing the Managed Health Care Organization (4)

Concepts and management challenges of managed health care organizations such as health maintenance organizations (HMOs), preferred provider organizations (PPOs), commercial health insurance companies; provider organizations; integrated delivery systems (IDSs). Some sections of the course may be technologically mediated.

MGMT 580 Seminar:  Operations Management (4)

Continuous measurable improvement techniques in manufacturing and service organizations.  Contemporary topics and case studies.

MGMT 588 Seminar: New Venture Management (4)

Assessment of business opportunities and competitive environments.  Issues in designing and building management systems to produce and deliver a product or service.  Dimensions of launching a business and managing long-term growth.

MGMT 590 Seminar:  Productivity Management  (4)

Productivity perspectives, productivity measurement and evaluation methods, productivity improvement approaches, designing and executing successful productivity management program;  cases in manufacturing and services sectors.

MGMT 593 Applied Research Methods in Management (4)

Overview of research methods applicable to management and health care management; research designs for qualitative and quantitative studies; reporting applied research to help managers make decisions. Some sections of the course may be technologically mediated.

MGMT 594 Policy Integration and Strategy  (4)

Prerequisite: Business Administration master's degree core requirements. Applying knowledge, theories, and techniques derived from previous courses, using integrative cases to formulate policies under conditions of uncertainty.  Course must be taken in final quarter of student's program.

MGMT 595 Advanced Field Study  (1–6)

Independent, supervised field experience in an applied area of business or health care management.  Weekly tutorial sessions required for student-teacher synthesis of learning from course work and field experience. Graded CR/NC.

MGMT 598 Graduate Directed Study  (1)

Investigation of an approved project leading to a written report; project selected in conference with seminar professor, and arrangements made for regular meetings during quarter.  May be repeated for credit.